HXY GROUP PTY LTD T/as Wavecrest Village privacy policy
We recognise that your privacy is important and we are committed to protecting the personal information that we collect from you.
HXY GROUP PTY LTD T/as Wavecrest Village (“us” or “we”) manage personal information in accordance with the privacy act 1988 (cth) (“privacy act”) and the australian privacy principles (“app”) contained therein. This privacy policy outlines the types of personal information that we may collect, how that personal information will be used, disclosed, transferred and stored and sets out the measures that we take to comply with the privacy act.
Collection
Wavecrest village will only collect and hold personal information about you that is reasonably necessary to undertake our business activities and functions, or as otherwise permitted by law.
Why we collect personal information
We may collect your personal information for one or more of the following reasons:
Providing our products or services to you; To assist with your queries;
Processing a booking or application that you have made;
For surveys, direct marketing, promotions or competitions;
Facilitating our internal business operations, including the fulfilment of any legal requirements; and
Analysing our services and customer needs with a view to developing new and/or improved services.
How we collect your personal information
We generally collect personal information directly from you, through the use of any of our standard forms, over the internet, via email or through a telephone conversation with you.
What kinds of personal information we collect
The types of personal information that we collect may include your name, address, other contact details and other such information that is relevant for us to provide our products and services to you in the manner that you have requested, or to comply with the law. We do not generally collect sensitive information from you; however, if you provide such information to us, we will only collect that information with your express consent and only where such information is reasonably required in order for us to provide our products or services to you. We shall not disclose sensitive information to any other party without your consent.
Internet users
If you access our websites or any mobile applications (“apps”), we may collect additional personal information about you including:
- Server address / ip address;
- Date and time of visit;
- Pages visited;
- Documents downloaded;
- The site you visited prior to visiting our website;
- The browser that you are using to access our website;
- If you have visited our website before;
- Tracking user preferences;
- Location data.
Failure to provide personal information
If the personal information you provide to us is incomplete and/or inaccurate, or you choose not to provide us with the personal information that we have requested, it may affect our ability to provide you with our products and services.
Dealing with personal information
Use and disclosure
In order to provide products and services to you we may disclose your personal information to:
- Service providers, contractors, agents or other business partners who assist us in providing our
products and services to you; - Other service providers, who provide the various services that you have requested and we have
arranged; - Our related bodies corporate;
- Our professional advisers;
- An entity to whom we are required to disclose such information under law;
- Other parties with your consent or direction
We will only provide such personal information to those third parties as required to provide our
products or services, unless otherwise authorised by you or required under law.
Marketing
When you provide us with information about yourself, you consent to receiving direct marketing
information about our products or services. You can change your mind about your preferences in
respect of direct marketing and make choices at any time by contacting our privacy officer.
Integrity of personal information
Security
The security of your personal information is important to us. We may store your personal information in different ways, including in paper form, electronic form, telephone recordings and utilising secure document retention services (including those located off-site). We take all reasonable measures to ensure that your personal information is stored safely to protect it from misuse, loss, unauthorised access, modification or disclosure, including electronic (firewalls and access controls) and physical security measures.
Links to other websites
Our websites or apps may contain links to other websites. We are not responsible for the security or privacy of any information collected by third-party websites or other services. You should exercise caution, and review the privacy statements applicable to the third-party websites and services you use.
Access and correction
Access
You may request access to the personal information that we hold about you at any time by contacting our privacy officer using the details set out in this privacy policy. We will respond to any such request for access to personal information within a reasonable time frame and will provide you access to the personal information that we hold that belongs to you, unless we are authorised not to do so by law.
Correction
If, upon receiving access to your personal information, or at any other time, you believe the personal information that we hold about you is inaccurate, incomplete or out of date, please notify our privacy officer using the details set out in this privacy policy. Where you notify us that your personal information is inaccurate, incomplete or out of date, we will take reasonable steps to correct the information unless we are authorised not to do so by law.
Contacting Wavecrest Village
Contact details
The Wavecrest Village privacy officer;
Email: admin@wavecrest.com.au
phone: +61 (0)8 9838 3888
post: Wavecrest Village
att: privacy officer locked bag 1, Hopetoun WA 6348
Feedback
If you have any comments, queries or concerns about our privacy policy or the way in which we handle your personal information, please contact our privacy officer using the details set out in this privacy policy.
Complaints
Should you believe that we have not fulfilled our obligations under the privacy act have not complied with the terms of our privacy policy, or would like to appeal a decision made by us relating to your personal information, you can make a complaint in writing to our privacy officer using the details set out in this privacy policy. We will respond to you within a reasonable period of time to acknowledge your complaint and inform you of the next steps we will take in dealing with your complaint.
Amendments to this privacy policy
We may amend this privacy policy at any time. Amendments to this privacy policy will be posted on
our websites and will be effective when posted. We encourage you to check our web site regularly
for any updates to this privacy policy.
*amended 1st November 2025.
